Imagine this: you’re working happily on your Mac when the dreaded beach ball of death appears. A program stops responding or worse, the macOS (or OS X) itself refuses to do anything but stare at you, blankly. You have a frozen Mac app or an OS X freeze. Mac OS not responding can lead to lost productivity or even lost work. Let's go over why it happens, what to do when your Mac freezes or when an Mac OS app stops responding, as well as some tips for preventative maintenance.
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We’ll go over frozen apps first, so if your whole Mac freezes, you can jump to the part about fixing a frozen Mac.
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Fixing a frozen app: Why Mac OS apps freeze
There can be a few reasons why apps freeze on Mac. First, sometimes an app freezes on its own, and sometimes it takes down the whole Mac with it. Here's what could be happening:
- Apps freeze in the background.
This could mean there are some apps running that you didn't open, they opened themselves. Probably, they're featured in your startup items, so they automatically launch when you start your Mac. If this happens repeatedly, you need to check what apps are running in the background and launch with the startup.
- Processes freeze in the background.
This one is different from apps. One app may be running multiple processes, also system processes can be running on their own.
- Too many apps and processes running.
Same logic as with the previous issue. But the question here is how many is too many? There is no definite answer to this, it very much depends on the hardware capacity of your Mac. You can read how to check it and fix it below.
- Mac system is too cluttered with junk to run even simple tasks.
This is fixable, you can get a Mac optimizing app like CleanMyMac X for the job. Run a scan to find and remove the stuff you don't need, and there's a high change your apps will stop freezing after that.
What to do if an app freezes on your Mac
A frozen app becomes unresponsive and brings your work to a halt. In the worst case scenario, it can lead to lost work or a corrupted file. Fortunately, there are several options to try, and most are quite simple. Here’s what you can do when a program freezes on your Mac. First, you need to quit it. Then, if the app keeps freezing when you launch it, try the next options.
How to quit a frozen or unresponsive program
Quitting and then re-starting an app is a good way for Mac OS to handle a crash. You can do this from the OS X Dock or from the Force Quit window. To force-quit an app from the OS Dock, follow these simple steps:
- Click anywhere outside of the program
- Right-click (or Control-click) on the frozen app’s icon in the Dock. A menu appears.
- Hold down the Option key on your keyboard so that Quit in that menu changes to Force Quit.
- Select Force Quit.
That’s it. The app is instantly closed. Re-launch it and try again. If you prefer to work with the Dock hidden — or if the Dock itself is unresponsive — you can simply bring up the Force Quit dialog box to perform the same task.
- On your Mac’s keyboard, hit the Option, Command and Escape keys simultaneously (alt + ? + esc).
- The Force Quit dialog box appears with a list of running programs.
- Select the frozen app and then click Force Quit.
- The software will stop running and you’re free to re-launch it at this point.
If you’re using a maintenance utility like CleanMyMac X, it has freezes covered. When CleanMyMac spots an unresponsive app, a notification window with a Quit button pops up, so you could force-quit the app without rummaging around in its menu.
CleanMyMac keeps an eye on other performance issues, too, so if you'd like to get alerts like this one when anything goes wrong, download CleanMyMac X for free and give it a try.
How to fix Mac apps that keep freezing
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First, check what apps are running in the background and launch with the startup.
To do it go to Settings > Users and Groups > Login items.
Uncheck anything you think might be causing trouble. In fact, just to be sure, uncheck every app and restart your Mac.
Now, find out which process or program is causing the problem. How to see what programs are running on Mac in general? You need launch Activity monitor.
How to find Activity Monitor on Mac: You can do it via the Spotlight Search or just open Launchpad and type it in.
How to open Activity Monitor in Finder: launch it from Applications > Utilities folder > Activity Monitor.
When it opens, you'll probably see hundreds of processes in each tab, but the ones you need now are CPU and Memory tabs. Click on the % CPU sign to sort processes by their influence on your Mac's work. The heaviest ones will show up on the top. They could be your main issue, but don’t rush to deal with them. Some, like kernel, are important system processes and you shouldn’t mess with them.
How to kill a process on Mac OS
However, sometimes your problem does lie within a specific process, you can force quit it (Apple doesn't call it 'to kill a process on Mac', they make it sound fancy). But we're not at Apple HQ, so here's how to kill a Mac OS process:
- Open Activity Monitor.
- You see a list of processes. You can sort them by clicking on %CPU or % Memory in relevant tabs.
- Find the process you want to kill and choose it.
- Click on the octagon with an X sign.
Occasionally the problem isn’t with the Mac app, but with the Mac OS itself. If you’re experiencing troubles regularly, it’s time to ask why your Mac keeps freezing. There are several possible reasons, so let’s start with the simplest potential solution.
First, the file you were working with at the time of the freeze may be the issue. To help determine if this is true, try opening a different file with that app and work with it for a while. If it behaves normally, quit and then go back to the file you were working with at the time of the crash. If the errant behavior persists, you may have found your problem. Salvage what you can into a new file.
Make sure that your software and OS X are up-to-date. This is easy to do with software purchased from the Mac App Store. The same goes for OS X. Launch the Mac App Store on your Mac, and you’ll see the list of pending updates, including any for the OS X itself. For third-party software purchased outside of the App Store, visit the manufacturer’s website.
What to do if Mac OS X freezes
If you cannot force-quit a program, or if the Mac OS is completely unresponsive, it’s time for the most obvious action — a reboot.
You can bring up the Restart/Sleep/Shutdown dialog box instantly by hitting Control plus the Power button. Option four, Shut Down, is selected by default.
Alternatively, you can press and hold the Power button for 1.5-2 seconds to bring up the same dialog box. If things aren’t hopelessly messed up, you’ll get a chance to save your work before your Mac shuts down. If that still doesn’t work, a more drastic option is available.
How to force reboot a frozen Mac
Press Command ?, Control and Power (on earlier MacBook models, use the Media Eject key instead of the Power button) to restart your Mac immediately. Note that you won’t have the option of saving anything in this scenario, but it will definitely reboot your icy Mac.
Once your Mac has restarted, you might find that the hard restart has corrupted the file you were working on. Salvage what you can from it and create a new file.
How to fix a frozen Mac
After the reboot, ensure that your Mac has enough free hard drive space for the OS X, and enough free RAM to do what you want. CleanMyMac X can help you here, too. It removes all the useless files that take up space on your hard drive: app leftovers, mail attachments, cache files, and so on. That way, you can free up additional disk space for the OS X without deleting any of your own files. Plus, CleanMyMac X keeps tabs on how much RAM you’re using and lets you free some up with a tap.
Finally, if system cleanup also fails to fix the problem, you can try to run a clean install of your Mac OS. Just follow the instructions: How to clean install macOS Sierra 10.12
Note: If you don’t know which system your Mac runs, click the apple icon in the top left corner and choose About this Mac. You’ll see the name on the popup window.
That’s it, we hope this guide has helped you fix a frozen Mac. Remember, with day-to-day maintenance, your Mac can offer years of reliable work. On the rare occasion of a frozen program or even frozen OS X, these tips will help get you working and productive again. And software like CleanMyMac X can do some of the monitoring and maintenance for you, so you can focus on what needs to be done.
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Apple Music is an awesome music streaming service that provides more than 45 million songs for the audience. However, like so many other apps or programs, Apple Music has unknown bugs and errors occasionally and 'Apple Music not loading library' is one of them.
'It seems that Apple Music is stuck on loading library. I open the Music app after I restore my iPhone X and it always shows 'Loading Library', 'Loading Playlists' in the music section. How can I fix it?'
If Apple Music is not loading your music library, Apple Music is freezing or Apple Music is not responding, here are 4 solutions for you to fix these errors.
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1. Check Your Network Connection
A stable network connection is very necessary when using Apple Music service, no matter you are connecting to Internet via WiFi or cellular data.
If you are not sure, you can test out your network by opening another app and see if it can run successfully. If you have problems using other apps, then network should be the main reason causing the problem.
You can do the followings improve the network connecting. Here I will take iPhone as an example.
#1 Turn on 'Airplane Mode' on your iPhone, and turn it back on after one minute or two.
#2 Restart your iPhone.
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2. Turn iCloud Music Library off and on
If you have lots of songs stored in your Apple Music library, it might cause bugs and crashes when loading tons of songs at a time. The fastest way to fix music syncing bugs on iPhone is to turn iCloud Music Library off and then turn it back on. You can also use this method to fix issues like Apple Music Library Missing or Apple Music Item Not Availabe.
3. Reset Your iPhone
If none of the above methods helps, you might need to think about resetting your device. This can basically fix all issues on your iPhone. But you'd better backup your iPhone data first before you start the resetting process in case of data loss. TuneFab WeTrans is a great tool that can help you backup anything from iPhone to computer.
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4. Try Another App
It's a great idea to use an alternative app to listen to music on iPhone. As far as I know, Spotify is the most popular music streaming service around the world and it supports multiple platforms, such as Android, iPhone, Windows, Mac, etc. There's no need to worry about how to move the Apple Music playlist to Spotify because there're plenty of tools that can help. You can check out our previous guide to learn how to transfer Apple Music playlist to Spotify for free.
But are they enough? We asked the experts. These features come with every Mac by default, so is there really a need to install third-party antivirus software on your computer? Vulnerabilities in Apple’s systems Riley Young/Digital TrendsThe belief that Macs are fairly resilient to malware isn’t just idle fanboy-ism.
Sometimes, you will get all kinds of troubles when listening to music online, such as music not loading, music not playing smoothly, etc. Even if Apple Music allows you to download songs for offline playback, it comes with many restrictions. For example it requires good and stable Internet to run the app, and you can only listen to the downloaded songs with the Music app on iPhone.
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If you have enough storage space on your iPhone, I highly recommend that you download Apple Music songs to MP3 and save the music on your iPhone, then you can play them whenever you want without bugs or errors.