iTunes Match and Apple Music both allow you to sync your tracks to iCloud Music Library, where you can stream and download them to any iPhone, iPad, Mac, or Apple TV without having to take up physical storage space.

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Aug 16, 2019  Sign in and out of iTunes on your Mac. If simply turning iCloud Music Library itself off and then back on doesn't seem to fix the issue, try signing out of iTunes completely on all your devices, including your Mac or PC. Then sign back in and try syncing your iCloud Music Library again. Open iTunes on your Mac. Click Account in the Menu bar. A software bug is the most likely reason Apple Music or iTunes thinks a song is not available in your country or region. When you think this is the case, keep checking for new updates from Apple. The only permanent fix is a patch update that gets rid of the bug.

While both services are incredibly convenient when they work, they aren't completely error-proof either. Whether they're hanging up while trying to sync, or your music isn't showing up on your iPhone or iPad, here are some steps you can take to try and remedy your issue.

Apple Music Subscription

Apple Music is Apple's massive music service, comprising a subscription music catalog, iCloud Music Library syncing across your devices, Beats 1 live and algorithmic radio, customized playlists, and more artist exclusives than you can shake a stick at.

Check iCloud's service status

Sometimes Apple does routine maintenance on specific iCloud services. If you're getting stuck with iCloud Music Library giving you an endless 'Sending information to Apple' error, this is most likely the reason. Before trying to log in, log out, or troubleshoot elsewhere, try checking Apple's Services, Stores, and iCloud system status website.

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If the indicator next to Apple Music, iTunes Match, and iTunes in the Cloud is green and you're still having trouble, try the next step listed below. If it's showing up as yellow or red, Apple may be doing a system update; check the status page again later.

Turn iCloud Music Library on and off on all iOS devices

If you're missing a bunch of music that should be there, turning it on and off again in Settings could resolve the issue.

1. Open Settings.
2. Tap Music.

3. Tap the iCloud Music Library switch to turn it to the 'off' position.

4. Turn back On the option for iCloud Music Library.
5. Tap Keep Music or Delete & Replace.

6. Launch the Music app on your iPhone or iPad.

If you still aren't seeing the music you want synced, there may be a problem with iTunes. Continue on to the next step to try and resolve it.

Update iCloud Music Library within iTunes

Even though iCloud should update itself regularly, there are occasions that it doesn't happen for one reason or another. Before trying anything else within iTunes, try updating your iCloud Music Library manually.

1. Open iTunes.

2. Click File.

3. Hover your cursor over Library.

4. Click Update iCloud Music Library.

Turn iCloud Music Library on and off in iTunes

If you absolutely want to force iCloud Music Library to re-sync all your music, turning it on and off is the way to go. I'd recommend this step for anyone who is experiencing freezes or hangups when trying to sync with iTunes Match or Apple Music, especially if you've already tried all the above steps. Just be aware that your whole library may have to be scanned again and, depending upon its size, this could take hours or even days.

1. Open iTunes on your Mac.

2. Click iTunes in the Menu bar.

3. Click Preference.

4. Click the checkbox next to iCloud Music Library to uncheck it.

5. Click the checkbox again to re-check it.

Sign in and out of iTunes on your Mac

If simply turning iCloud Music Library itself off and then back on doesn't seem to fix the issue, try signing out of iTunes completely on all your devices, including your Mac or PC. Then sign back in and try syncing your iCloud Music Library again.

1. Open iTunes on your Mac.

2. Click Account in the Menu bar.

3. Click Sign Out to sign out of your iTunes/Apple Music account.

4. Click Account in the Menu bar again.

5. Click Sign In….

6. Sign in to your account.

More iCloud Music Library help

If you're still experiencing trouble with iCloud Music Library after trying all of the above steps, our iTunes forums are a great place to ask for help. If you still can't find what you're looking for, it may be time to contact Apple to see if they can directly solve your problem.

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Several Apple Music users have reported that they are receiving the following error message while trying to play certain sets of songs: “This song is not currently available in your country or region”. It further seems that those problematic songs are also greyed out. If you are having this problem, here is how you can troubleshoot it:

1– The likely reason you are seeing this message is that, especially if you are having this issue with your older songs, older playlist tracks may have been changed. If this is the case, older versions would not work. What you can do is to delete the old track from the list (press and hold the item that you want to delete and tap Remove) and then you can easily add the new version to update your playlist.

See also: Music App: Album / Song Art Not Appearing? Fix

It is also possible some of your songs may not be available to listen anymore as the availability of tracks may change over time, temporarily or permanently. For instance, Apple may have decided not to renew its contract with certain distribution companies. Further tracks that were once available, may have been retracted by the artist, the distributor or their record company.

See also: Can’t Turn On iCloud Music Library? Fix

2-On your iOS device, open Settings and then go to iTunes & App Store and tap your Apple ID and then tap Sign Out. And then sing back in.

3-Reset iTunes warning. Connect your device to your computer with your USB cable and open iTunes on your computer. And complete the following steps:

Double-click the disk image to mount it. Double-click BlackBerry Desktop Software Installer, and click Continue when prompted.

1. Click iTunes
2. Click Preferences
3. Select the Advanced tab
4. Click Reset Warnings.
5. Click OK.

See also: How To Repeat Songs In The Music App

4-Sync your iOS device using iTunes on your computer. Here is how:

1. With a USB cable, connect your iPhone or iPad to your computer. iTunes Not Recognizing Your iPhone or iPad?
2. In iTunes, you will see your device icon (upper-left corner).
3. Under the Settings section (left side of the iTunes window), click Music
4. Select the Sync Music checkbox.
5. Click Sync

See also: Music App Stuck On Splash Screen, Fix