The all-new Adobe Creative Suite 2 and Mac OS X v.10.4 (Tiger) make this a great time to be an Adobe customer on the Mac platform. Adobe and Apple have worked closely together through the development of Mac OS X 10.4 (Tiger) and Adobe Creative Suite 2 to ensure that our software. Jan 11, 2019 'Adobe Genuine Software Verification Failure Installation Failed. The product you are trying to install is not an Adobe Genuine Software and appears to. Keep getting 'Adobe Genuine Software Validation Failure: The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.' Not sure what else to do. I am running on Mac OS X 10.7.5. When I have Adobe check to see if it is installed on my computer, it says that a previous version is installed, 16.0.0.
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Of all of Adobe's products, the ugliest, most arcane, and downright weirdest has to be Acrobat. It doesn't matter which version, Acrobat has always been a collection of poorly engineered parts flying in loose formation. It's as if when it came to each successive version, Adobe posed the question to their engineers, 'How can we piss of our users a little more? How can we make their lives just a little more miserable?'
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It appears that with their 'Adobe Genuine Software' program, a diagnostic which runs tests to determine if your software is 'genuine', they have outdone themselves. I've been running CS6 for years on my Mac and for my purposes, the suite does pretty much everything I need. Sure, I'd like some of the features that have been added to the CC edition but not enough to spend the money because the upside isn't enough to get me excited enough to reach into my pocket.
Now, all was fine in my Adobe world until a few months ago when, one day, I launched Acrobat X and up popped a persistent and annoying notice informing me in the smug, smarmy, 'f*** you, you're just a customer' manner only an arrogant behemoth like Adobe can muster, that my software (specifically AcrobatPro X and InDesign CS6) was not 'genuine.'
What do they suggest on the Adobe website?
Right. So I should buy the software again and uninstall what I've already got and drop a dime on the reseller, all of which would be reasonable if my software was not genuine. But my software isn't fake so this message tells me something important .. that I am about to waste a lot of time resolving the issue. I particularly like Adobe's contention:
Professionals choose Adobe software since it is reliable, secure and supported by Adobe. The non-genuine software on your machine is not warranted or supported by Adobe. Your software may not work as Adobe intended, and may pose risks to you and your work.
Words almost fail me over the self-serving, arrogance of their verbiage.
I called the number given by the popup and spoke to a hapless customer service chap who introduced himself as 'Charles' (quite obviously, this was most unlikely to be his real name). After a lot of messing about and a good 30 minutes on the phone (which was in addition to the 20 minute I had to wait to speak with him), he finally concluded there was nothing wrong with my software, threw a great big switch in the bowels of Adobe (or so I like to think) and the problem magically went away. No more nagging popups!
Until this evening.
Pop! There was the popup yet again making the same complaints as before.
Again, the popup lead me to the contact page, told me that the same apps were suspect, gave me a number to call, and, well, what do you think are the chances of getting an Adobe CSR on the phone after 7PM Pacific time? Yep, zero. So now I have to waste my time tomorrow morning when I have a lot of work to get on with first thing that will require Acrobat X!
I think we can all agree software piracy is a serious issue but when a vendor puts in place what are obviously faulty piracy detection mechanisms, makes users jump through hoops to get a resolution, then repeats the same faulty assessment months later, you know, for a fact, that customer satisfaction is not what they're aiming for.
I know that my venting, my cry of rage into the yawning corporate void, will most likely do little if anything to change the way vendors in general and Adobe in particular behave but who knows? Maybe someone from Adobe will read this and feel not just my pain but the pain of all of their users who have to run around in circles because of Adobe's incompetence and indifference. On the other hand, I'm not holding my breath.