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Adobe Cc Apps Crashing Mac

Some CC 2015 applications may crash just after launch on Mac OS. You might see this issue in the June 16th release of the following applications:

  • Photoshop CC 2015
  • Illustrator CC 2015
  • InDesign CC 2015
  • Premiere Pro CC 2015
  • After Effects CC 2015
  • Flash Pro CC 2015
  • InCopy CC 2015
  • Prelude CC 2015

Photoshop CC (2015) Specific Solution:

  • Install the Photoshop CC 2015.0.1 update

Solution 1: Install Dreamweaver CC (2015)

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  • On your Mac computer, open Adobe Creative Cloud desktop application, and switch to Apps
  • Install Dreamweaver CC (2015)

Solution 2: Install Muse CC 2014.3.2

  • On your Mac computer, open Adobe Creative Cloud desktop application, and switch to Apps.
  • Scroll to FIND ADDITIONAL APPS, click Previous Version > VIEW PREVIOUS VERSIONS.
  • Click the Install button of Muse, select CC (2014) 2014.3.2.

Solution 3: Install Acrobat Pro DC

  • On your Mac computer, open Adobe Creative Cloud desktop application, and switch to Apps.
  • Install Acrobat Pro DC.
  • You will be asked to uninstall old acrobat before installing Acrobat Pro DC.

Additional Information

  • When you update a CC 2014 application to CC 2015, you can choose to remove prior versions of Creative Cloud applications or leave them installed.
  • If you choose the option to uninstall prior versions when update an application to CC 2015, you can also reinstall prior versions at a later time if needed.

Note:

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Click here, if your Creative Cloud Desktop Applicaiton exits without an error message.

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In some instances, when launching Premiere Pro or Adobe Media Encoder on mac OS, the application crashes.

Application crashes during launch without any error message on the splash screen.

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In some instances, after you update Premiere Pro or Adobe Media Encoder to the latest version 12.1 and try to launch, the application crashes. Splash screen appears and then disappears without any error message.

Adobe recommends you to try the Option 1 to resolve your crash issue. If the issue persists, try using other options listed in this page.

Note:

Do not delete the folders. Ensure that you have taken the backup first before deleting any folder.

Adobe Creative Cloud Crashing Mac

Update to the latest version of Adobe Premiere Pro 12.1.1 or Adobe Media Encoder 12.1.1 from the Creative Cloud desktop app. Updating provides a fix for launch issues caused by unsupported Type 1 Font.

In the Creative Cloud desktop app, click Updates from the Apps tab. To install the latest versions of apps on your computer, click Update All or Update. Preferences and settings are migrated over to the new version, and the previous versions of the apps are uninstalled.

  1. Install the latest version of Premiere Pro or Adobe Media Encoder.

  2. Click Go ToFolder in the Go menu items (CMD+SHIFT+G).

  3. Type '~/Library' in the pop-up dialog and click GO. This step takes you to '[User] Library'.

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  4. For Premiere Pro, go to Caches/Adobe/Premiere Pro/12.0

    For Adobe Media Encoder, go to Caches/Adobe/Adobe Media Encoder/12.0.

  5. Delete the Typesupport folders for Premiere Pro and Adobe Media Encoder.

  1. Uninstall any of the existing 12.x versions (12.0, 12.0.1, or 12.1) in your computer.

  2. For Adobe Media Encoder:

    Using Finder app, Go > Go To Folder, go to '~/Documents'.

    Create a backup folder and move this folder into it: /Adobe/Adobe Media Encoder/12.0

    Using Finder app, Go > Go To Folder, go to '~/Library'.

    Create a backup folder and move the following list of folders into it:

    Caches/Adobe/Adobe Media Encoder/12.0
    Preference/com.Adobe.Adobe Media Encoder.12.0.plist
    Saved Application State/com.adobe.ame.application.cc12.savedstate

    For Premiere Pro:

    Using Finder app, Go > Go To Folder, go to '~/Documents'.

    Create a backup folder and move this folder into it: Adobe/Premiere Pro/12.0

    Using Finder app, Go > Go To Folder, go to '~/Library'.

    Create a backup folder and move the following list of folders into it:

    Caches/Adobe/Premiere Pro/12.0
    Preference/com.Adobe.PremierePro.CC12.plist
    Saved Application State/com.Adobe.PremierePro.CC12.savedState

Clean install Adobe Creative Cloud and Adobe Creative Cloud Apps. Use the below mentioned link for the Adobe Cleaner tool to use for clean installation.

Create a user account on mac OS and use the new user account profile for the Adobe Premiere Pro CC 2018 (12.1) or Adobe Media Encoder CC 2018 (12.1) application.